Delete your account

You can ask to delete your CardioRegen account, and the data it holds, at any time. This page explains how, for the CardioRegen app on Android and iPhone.

In the app

• Open the CardioRegen app and sign in.
• Go to Settings and tap “Close my account”.
• Give a reason if you wish, and confirm.

Your coach then confirms the request. Until then you can withdraw it from the same place.

Without the app

Write to support@netrin.tech from the email address you use for CardioRegen, with the subject line “Data Deletion Request”. We may ask you to confirm the request before we act on it.

What is deleted

Once your request is verified, your account and all its data are permanently deleted within 7 working days. This includes:

• your profile, sign in details and profile photo;
• your logs: blood pressure, blood sugar, weight, sleep, symptoms, medicines, meals, water and activities;
• your exercise sessions, fitness tests and check-ins;
• heart rate recordings, resting heart checks and ECG strips from a heart rate sensor;
• reports and documents you uploaded, and notes from your care team.

What may be kept

• If you joined CardioRegen as part of a research study, your records are kept for that study without your name.
• Records we must keep by law, such as payment invoices, for the period the law requires.

Deleting some data only

You do not need to close your account to remove some of your data. In the app you can delete water and meal entries and uploaded documents yourself, and a resting heart check or ECG strip on the day you took it. For anything else, write to us at the address above.

More about how we handle your data is in our Privacy Policy.