Privacy Policy

This Privacy Policy explains how Netrin Sports Technologies Pvt. Ltd. (“Netrin”, “we” or “us”) collects, uses, and discloses information about you when you access or use the CardioRegen website, the CardioRegen app, and other online products and services (collectively, the “Services”), and when you contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services.

Consent

By agreeing to this you are providing consent to the following freely and voluntarily, in sound mind and without duress

• a) Permission to collect, analyze and utilize your personal health data which includes all medical information, exercise metrics, dietary habits, psychological profile, and other relevant data points crucial for optimizing your training experience
• b) Permission to conduct diagnostic tests as determined necessary for the CardioRegen program
• c) You would promptly notify Netrin of any symptoms such as excessive fatigue, breathlessness, chest discomfort, palpitations, or any other concerning signs that may arise during the CardioRegen program
• d) You fully understand the risk associated with exercises, including the risk of physical injuries, heart attacks, stroke or even death. Knowing these risks, it is your desire to participate in the CardioRegen program
• e) You also understand CardioRegen training plans will be paused or stopped for your safety and benefit on mutual agreement if any medical issue arises.

Collection of Information

Information You Provide to Us

We collect information when you register for an account, participate in interactive features (like submitting a rating), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, goals, previous relevant experience, street address, payment method information, feedback and survey responses, and other information about you included within your messages to us. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided.

Information From the CardioRegen App and Heart Rate Sensor

When you use the CardioRegen app on Android or iPhone, we collect the health and fitness information you log or that the app records during your programme:

• your profile: age, gender, heart condition and the details your care team adds, such as your medicines and heart rate zones;
• readings and logs: blood pressure, blood sugar, weight, waist and hip, sleep, how you feel (symptoms), medicines taken, meals, water, walks and other activities, breathing exercises and check-in answers;
• exercise sessions: what you did and skipped, how hard it felt, the time taken, fitness test results and any note you leave for your coach;
• photos and documents you choose to add, such as a profile photo or a medical report.

If you pair a Bluetooth heart rate sensor with the app, we also collect, during your sessions, activities and checks:

• your heart rate, the time between heartbeats, and the time spent in each heart rate zone;
• step counts and movement measured by the sensor;
• the sensor’s recording of your session, how well the strap was reading your heart, and the times you paused, skipped or went on without the sensor;
• resting heart checks and short ECG strips that you choose to take;
• the name and identifier of the sensor you paired.

The app uses this information to guide your session and show your progress, and your care team uses it to plan and adjust your programme. The app does not diagnose any condition: resting heart checks and ECG strips are not medical tests, the app never interprets them, and they are shown only to you, your care team and authorised Netrin staff. Your coach may be alerted when your heart rate stays above the limit set for you, so they can follow up.

The app asks for Bluetooth permission only to find and connect to your sensor. On Android 11 and older, Android requires location permission for Bluetooth searches; the app does not read or store your location. Sensor information is sent over encrypted connections, stored with our hosting provider under access controls, never sold, and never used for advertising. It is deleted with your account, as described in Data Retention and Deletion below.

Other Information About Your Use of the Services

When you use our Services, we collect the following information about you which includes:

a) Usage Information

Whenever you use our Services, we collect usage information, which includes but is not limited to items such as your sessions and the data that the sessions contain, what screens or features you access, and other similar types of usage information. Access to your data will be limited to authorized employees, including medical professionals, dedicated account managers, and certified coaches.

b) Transactional Information

When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.

c) Log Information

We collect standard log files when you use our Services, which include but are not limited to the exceptions while using the Services, type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.

d) Device Information

We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier, and region).

e) Information We Generate

We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We also use information about your activity to help determine the likelihood of you continuing to use our Services in the future (which we hope will be the case!).

f) Information We Collect from Other Sources

We also obtain information about you from other sources. If you create or log into your account through a social media service account, such as Google, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorization procedures set by that social media service.

Use of Information

We use the information we collect to:

• 1. Provide, maintain, and improve our Services, and develop new products and services;
• 2. Process transactions and fulfill orders;
• 3. Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
• 4. Communicate with you about products, services, and events offered by Netrin and others, request feedback, and send news, gifts, or other information we think will be of interest to you;
• 5. Monitor and analyze trends, usage, and activities in connection with our Services;
• 6. Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Netrin and others. If you feel your transaction was declined in error, please contact us for assistance at sales@netrin.tech;
• 7. Comply with the law, such as by processing transactional records for tax filings;
• 8. Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; and
• 9. Do research and development which includes publications consisting of general user behaviour or data

Sharing of Information

We share information about you as follows and as otherwise described in this Privacy Policy:

• 1. With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors, and other service providers;
• 2. In response to a request for information if we believe disclosure is in accordance with or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
• 3. If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Netrin or others;
• 4. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• 5. Between and among Netrin and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
• 6. With your consent or at your direction. For instance, you may choose to share actions you take on our Services with third-party social media services via the integrated tools we provide via our Services.
• 7. We also share aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties. For example, we sometimes share aggregate information with research organizations to help facilitate their research.

Data Retention and Deletion

• 1. We retain user data only for as long as your account remains active. The data is securely stored and used solely for the purposes outlined in this Privacy Policy, such as delivering personalized training experiences, supporting your progress, and improving our services.
• 2. Once your account is deleted, your personal data is no longer retained in our systems, except where required for legal or compliance purposes.

How to request data deletion

You have the right to request deletion of your account and associated personal data at any time. To initiate a data deletion request, you can

• Use the “Close my account” option in the CardioRegen app (under Settings), or
• Write to us at support@netrin.tech with the subject line: “Data Deletion Request” from your registered email address

Once verified, your account and all associated data will be permanently deleted from our systems within 7 working days.

Step by step instructions, and what is deleted, are on our Delete your account page.

Data Transfer

Netrin is based in India and processes information in India, which may not provide equivalent levels of data protection as your home jurisdiction. Your information may be transferred to, and/or maintained on servers located outside of your state, province, or country. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Choices

Account Information

You may update certain account information you provide to us (such as your password, name, and email address) by logging into your account or contacting us through our Help Center at sales@netrin.tech. If you wish to disable your account, please contact us at sales@netrin.tech, but note that we retain certain information when required or permitted by law. We also retain cached or archived copies of information about you for a certain period of time.

Promotional Communications

You may opt out of receiving promotional emails from Netrin by following the instructions in those emails or by logging into your account. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: sales@netrin.tech.